Description

• Technical Support Intermediate reviews, analyzes, and evaluates various systems operations. Responsibilities include but not limited to:
• Documents, tracks, and monitors the problem to ensure timely resolution.
• Performs advance root cause analysis and develops checklists for typical problems.
• Provide technical support on a variety of issues.
• Escalate problems to next level support professionals when necessary.
• Responsible for acting on existing trouble tickets established in the tracking system.
• Works with user community to remotely to solve moderately complex tickets.

Requirements

• *Bill rates over $46 will not be accepted*
• 3+ years of experience in a related helop desk or IT support area required.
• Requires 3+ years of technical support experience with the following: Windows 10, VoIP, Teamcenter, mobile phones including Android and iPhone experience.
• Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
• Demonstrate ability to communicate to all user community in written and verbal form.
• Office 365 experience is preferred but not required.
• Notes:
  Position is a combination of remote and onsite work at CTC.